I purchased an asset, but nothing works.

Vacation time: I will be on vacation from November 26th to December 7th, please expect a delay in my support. Thank you for your understanding.

I purchased an asset, but nothing works.

lim

My existing and new projects
I tested the operation in each new scene.
In my new project, I verified that the camera worked well in both the demo scene and the scenes I created.

However, in an existing project where I actually want to apply it,
Scripts such as demo scenes and new scenes don't seem to work at all.

In a new project, a warning message will appear if you do not add an event system to the scene.
In an existing project, even if you do not add an event system, there will be no warning message.

The script itself doesn't seem to be working... I don't know what the problem is.

Both Unity versions were tested with 2020.3.48f1.

What solution is there?

Anthony

lim Hi! Sorry for the late reply.

Can you show me screenshots of your EventSystem in the "existing project" ?
Are you using the new Input system or the legacy one (for both projects)?
Do you see any errors in console?

If nothing works we can schedule a live debug session using Team Viewer if that works for you

lim

Anthony
I'm not sure how to add an image.

Both projects used the same input system.

In the project settings, Active Input Handling is set to Both.

Even if you use the Standalone Input Module in the event system and change to New InputSystem, the symptom is the same.

There are no errors displayed by the script.
Even if you create a situation where an error should occur, the error is not displayed.
The script itself doesn't seem to work.

When is the best time to get a remote diagnosis with TeamViewer?
Please let us know your local location and local time and we will do our best to accommodate you.

Anthony

lim Thanks for your reply.

Unity is sometimes having a hard time switching between input systems. Let's double check something. Can you set the input handler to New Input System instead of both, wait for the project to recompile, then open the file BaseTouchInput.cs

you should have the custom define symbol ENABLE_INPUT_SYSTEM enabled by Unity and therefore see this:

Image description

first section should be enabled and the second one should be grayed out.
If it's not the case, Unity did not recompile with ENABLE_INPUT_SYSTEM, you can try to add it yourself in the player prefs for example.

I just left for vacation and will be back on the 19th so we could schedule a call for the 20th if the issue is not solved until then?

lim

Anthony
Project A is a successful project

I would say Project B is a project that cannot be done.

In Project A, the input handler works well in both and new states.

However, Project B does not work in both, and even if you change it to new, it still does not work.
To be precise, even if you change it to new, it returns to both.
I'm also not sure exactly why because it's a project I've taken over...

In project B
BaseTouchInput.cs The script looks exactly like the screenshot.

Since I am Korean, it would be difficult to talk on the phone in English.

lim

Anthony
You can help again after 20 days.

Have a nice vacation!

Anthony

lim Hi! I'm back. Can you try to delete the event system from the hierarchy and create a new one?

Can you send me the project or a subset of it? (folders ProjectSettings, UserSettings, Assets with one demo scene)
I will investigate on my side. Last option, we can also schedule a TeamViewer call where we don't talk, I can click around, and see if I find something.

lim

Anthony

Before sending the project, I cleaned up some resources and tested the Camera asset, and I confirmed that it is working properly.

I suspect that it might be causing a conflict with some asset within my project.

But it's difficult to identify which asset it is, so it seems like I'll need to send the entire project. However, since it's a project for the company, that might be challenging.

So, I would appreciate it if you could take a look via TeamViewer. When would be a good time for you?

Anthony

lim No problem, I've sent you my calendly link, feel free to book a call with me, we can chat via google meet, and you will be able to send me your team viewer id/password in the chat.

thanks